Customer Success Analyst – B2B

Job not on LinkedIn

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paciente 360

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Paciente 360 is a Brazilian health education technology company that provides a virtual clinical-case simulation platform for medical and other health professionals. The platform offers humanized, interactive and gamified simulated patient cases with real-time feedback, customizable content, and multi‑platform access to support undergraduate medical education, hospital team training, and industry (pharmaceutical) engagement. Operated as a subscription-based SaaS, Paciente 360 maintains a large library of clinical cases and tools for scalable, practical, reality-based learning and continuing medical education.

📋 Description

• Interpret and analyze collected data using statistical tools and analytical techniques to identify patterns, trends, and insights • Draw conclusions and recommend strategic actions based on findings • Prepare reports and presentations to communicate results to stakeholders • Organize and maintain the platform with relevant customer information • Understand data-mapping and adjustment needs while ensuring data integrity and confidentiality • Establish and maintain positive, trust-based relationships with customers • Serve as the primary point of contact for questions, issues, and requests • Provide technical support and assist in resolving issues quickly and efficiently • Proactively identify customers’ needs and goals, as well as ways to add value • Gather feedback on the product, service, and customer experience, and forward it to the relevant departments • Develop an in-depth understanding of all solutions offered by the company • Collaborate with customers to develop strategic use cases for the solutions • Develop plans and actions to promote platform adoption • Conduct onboarding and activate customers after the sale • Deliver training, consulting, meetings, and presentations • Provide practical solutions for customers’ day-to-day needs • Monitor and develop the customer success journey • Understand what success means for each customer

🎯 Requirements

• Experience working with and supporting customers at leading higher education institutions across the country • Degree in Business Administration, Health Sciences, or a related field • Empathy and active-listening skills to understand customer needs • Ability to work as part of a team and collaborate with other departments • Results-driven mindset and focus on customer satisfaction • Ability to understand and proactively resolve problems • Excellent verbal and written communication skills • Previous experience in customer service, support, or B2B customer relationship management is a plus • Flexibility to adapt to different projects and deadlines • Analytical skills and ability to work with quantitative and qualitative data • Driven by challenges and committed to achieving results • Fluent Spanish • Availability to travel is a plus • Competitive attitude and ability to learn quickly are a plus • Ownership, training skills, and customer service experience are a plus • Creativity and initiative in resolving conflict situations are a plus • Experience with the Customer Success methodology is a plus

🏖️ Benefits

• Paid leave (30 days for every 12 months worked) • Annual performance bonus based on results, in accordance with the policy applicable to the position • Birthday day off • Health insurance • Dental insurance • Gympass (health and wellness benefit) • Growth opportunities, with priority given to internal career progression • Work-from-home arrangement • This position is also open to candidates with disabilities