Intake Specialist

🔥 2 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Specialist

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Answer inbound calls and promptly call back new leads, prioritizing urgent and website inquiries • Ask questions to understand each prospective client’s situation and determine whether the firm can assist • Explain consultation fees and schedule consultations with attorneys • Handle urgent inquiries involving recent arrests, warrants, and detentions • Explain applicable retainer fees and collect payments over the phone when needed • Keep lead information, call notes, and follow-up tasks accurate in the CRM • Refer or redirect matters the firm cannot handle • Route calls from current clients, courts, and internal teams to the appropriate person • Support intake across phone, web, text, and other assigned channels • Follow intake procedures while using sound judgment during sensitive conversations

🎯 Requirements

• Experience in intake, a call center, sales, or customer service • Strong phone skills and the ability to listen, build rapport, and keep conversations focused • Good judgment and confidence in applying eligibility and fee guidelines • Comfort using several systems at once while speaking with a caller and taking accurate notes • Discretion when handling confidential or sensitive information • Availability for rotating shifts, including early mornings, evenings, weekends, and holidays • Professional English communication skills • Bilingual fluency in English and Spanish, or another language commonly spoken by clients • Experience closing or collecting payments over the phone • Familiarity with Lawmatics, Clio, Dialpad, or Slack • Previous experience in a law firm or legal intake team

🏖️ Benefits

• Competitive salary (USD) • Work From Home • Flexible hours