Senior Customer Success Engineer – Cortex Cloud

🔥 10 minutes ago

🌐 Spain, Belgium, +5 more countries – Remote

🇪🇸 Spain – Remote 🇧🇪 Belgium – Remote 🇳🇱 Netherlands – Remote 🇵🇱 Poland – Remote 🇵🇹 Portugal – Remote 🇫🇷 France – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Ensure customers maximize return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve business and security objectives • Assist customers with custom integrations and workflows so solutions are integrated into their security operations centers • Serve as the first line of defense for customer support requests and coordinate timely resolutions with engineering teams • Advocate for customers by influencing product roadmap and improvements • Coach customers on establishing and managing Cloud Security Change Management, Governance, and Center of Excellence programs • Identify customer risks and work with account teams on mitigation plans or escalation • Develop understanding of customer business challenges and map product features and business benefits to their needs • Become the go-to customer specialist and subject matter expert for Palo Alto Networks public cloud security solutions • Work with customer Security Architects, Security Engineers, InfoSec, and DevOps teams during cloud transformation journeys • Increase customer satisfaction, value, retention, and expansion

🎯 Requirements

• Relevant work experience in pre- or post-sales, support, customer success, consulting or similar roles • Experience supporting cloud-native security products • Experience with scripting, including Python, JSON, YAML, and Bash • Practical experience with containers, Kubernetes, Docker, Linux, cloud providers (GCP, AWS, Azure), CI/CD, container registries, and serverless technologies • Ability to independently troubleshoot, reproduce issues, and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols • Strong consulting and project management skills, with validated results working as a trusted advisor to drive business value for customers • Ability to interact with client teams at various levels of technical and non-technical depth • Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions • Existing knowledge and experience with public cloud platform (IaaS) features, capabilities, and best use • Experience with security products and/or offerings • Knowledge of SIEM, vulnerability management tools, and firewalls • Understanding of malware, exploits, operating system structure, and behavior • Ability to communicate technical details to a non-technical audience • Ability to multitask and work in a fast-paced environment • Relevant cloud, security, or technology certifications are a plus • Experience with Palo Alto Networks products, Prisma Cloud, Cortex Cloud, or other enterprise cybersecurity platforms is a plus • No immigration sponsorship; applicants must not require employer-sponsored work visas

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities or special needs • Equal opportunity employment • Confidential handling of applicant information according to EEO guidelines

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