Salesforce Support Analyst

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐👷 Salesforce Administrator

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pantheon Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pantheon Inc is a global software and IT services company that provides software development, consulting, staffing and support services to enterprise and public sector clients. They offer a code-free automation product called the Odyssey Digital Automation Platform alongside IT systems and software consulting, turnkey software solutions, and staffing/talent management services across industries such as banking, finance, oil & gas, healthcare, utilities and telecommunications. Pantheon serves clients worldwide and holds partnerships with major technology vendors.

📋 Description

• Join the Sales and Marketing team that supports and develops applications for internal customers • Troubleshoot issues and work with end users to ensure Salesforce meets their needs • Manage, support, and administer the Salesforce environment, including Sales Cloud, Marketing Cloud, and Community Cloud • Implement new business requirements • Assist with new projects and initiatives • Gather requirements from internal customers and implement configuration changes • Support coding and testing activities • Work from a prioritized backlog of user requests • Follow Change Management guidelines • Stay up to date on Salesforce releases, features, and best practices • Make recommendations to management and business consultants on the best implementation options • Support Salesforce projects and new initiatives • Follow and understand Agile methodologies, including Kanban and Scrum • Promote continuous improvement by keeping knowledge and training up to date

🎯 Requirements

• Extensive knowledge of Salesforce administration • Knowledge of objects and fields • Knowledge of security and sharing, including profiles, permission sets, and sharing rules • Knowledge of automation tools, including workflow rules, approval processes, Process Builder, and Flow • Knowledge of Apex code • More than 2 years of Salesforce experience • Ability to produce high-quality design documents that provide robust solutions • Ability to quickly learn technical and functional processes • Strong decision-making and business judgment with a customer-focused approach • Excellent interpersonal and teamwork skills • Excellent problem-solving and analytical skills • Fluency in English • Familiarity with Salesforce version control and deployment tools, including Ant, Change Sets, Salesforce DX, and Flosum, is preferred • Familiarity with C# and Java is preferred • Familiarity with CI/CD tools, including Jenkins, Groovy, and Azure DevOps, is preferred

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