Automation Engineer

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🕒 April 21

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Parachute Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Parachute is a best-in-class Managed IT Services Provider.

📋 Description

• Design, build, and maintain automations across PSA, RMM, and cloud platforms. • Streamline workflows, accelerate ticket resolution, and keep client environments compliant. • Build and maintain reusable automations in Immybot, PowerShell/Python. • Create event-driven workflows using APIs, webhooks, and iPaaS/RPA. • Map current service workflows and eliminate waste via automation. • Automate asset lifecycle tasks. • Own configuration hygiene across tenants. • Create CI/CD pipelines for scripts and policy-as-code. • Integrate PSA, RMM, documentation, and billing systems to ensure SSOT. • Document runbooks and code; enable technicians to safely run automations.

🎯 Requirements

• 3+ years in an MSP or similar multi-tenant environment. • Strong scripting in PowerShell; working knowledge of Python. • Hands-on with at least one PSA (ConnectWise Manage, Autotask) and one RMM (NinjaOne, N-central, Kaseya, Datto RMM, Intune for device mgmt). • Microsoft 365/Azure AD/Entra/Intune administration and policy automation experience. • API experience: REST, JSON, OAuth; building integrations between PSA, RMM, documentation, and monitoring. • Version control (Git), code review, and basic CI/CD for scripts. • Understanding of ITIL incident/request/change practices and change risk management. • Strong documentation habits and ability to translate business requirements into technical automation. • Experience with Microsoft Power Automate, Azure Logic Apps, or other RPA/iPaaS (preferred). • Infrastructure-as-code or policy-as-code exposure (e.g., Intune templates, Graph API automation) (preferred). • Monitoring/observability tools (e.g., Sentinel, Log Analytics, Splunk, Datadog) (preferred). • Security automation: Conditional Access, Defender for Endpoint policies, vulnerability remediation workflows (preferred). • Certifications: CompTIA Network+/Security+, Microsoft MS-102/SC-200/MD-102, ITIL Foundation, relevant RMM/PSA certs (preferred).

🏖️ Benefits

• Variable Compensation • HMO Coverage +2 free Dependents from day 1 • 15 PTO days • Night Differential • Monthly connectivity and electricity bill reimbursement • Paid day off for your birthday • Employee Recognition program • Equipment provided