Customer Success Junior

Job not on LinkedIn

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

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Pattern Bioscience

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧬 Biotechnology

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $28.7M Series C on 2023-04

Biotechnology • Healthcare • Healthcare Insurance

Pattern Bioscience is tackling the global health threat of antimicrobial resistance with an innovative approach. Their mission is to improve health decisions around drug-resistant bacterial infections, which claim over a million lives globally each year. Unlike traditional diagnostic methods that are slow and cumbersome, Pattern is developing the world's only culture-free, rapid diagnostic technology that can deliver results within hours. By combining single-cell analysis of microorganisms with machine learning, they aim to provide clinically actionable information to ensure patients receive the right treatment promptly, ultimately saving lives and reducing healthcare costs.

📋 Description

• Own a portfolio of 10 to 15 ecommerce clients across Brazil • Run bi-weekly or monthly client calls and help clients implement ROI Hunter strategies • Manage renewals and identify upsell opportunities • Increase platform adoption through training sessions and day-to-day support • Join weekly product team meetings to stay current on product releases • Collaborate with product, marketing, and finance teams • Help clients achieve measurable results using ROI Hunter • Build case studies highlighting customer success • Report to Vitória Gomes • Complete platform training, shadow other CSMs, and progressively take over client relationships during the first 90 days

🎯 Requirements

• At least 2 years of experience in digital marketing, ideally with direct client or account responsibility • Comfortable reading performance data and turning it into actionable client recommendations • Hands-on exposure to at least one of Meta, Google, or TikTok • Strong communication and presentation skills • Collaborative approach, regularly working with product, marketing, and finance • Strong English language skills are required • Spanish is a plus, not a requirement

🏖️ Benefits

• Meal vouchers (BRL 35/working day) • Health insurance plan (Sul América) • Work from home subsidy (150 EUR/quarter) • Education budget • 30 days of paid vacation leave per year of service, accrued gradually • Quarterly performance bonus • Phone plan • Company and team events (online & offline) • Buddy support during the first three months • Career growth into a Strategic or Senior CSM role