Technical Account Manager

🔥 2 hours ago

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Paymentology

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💳 Fintech

☁️ SaaS

🏦 Banking

💰 Seed on 2016-02

Fintech • SaaS • Banking

Paymentology is a payments technology company that provides an issuing and processing platform (Lume) enabling banks, fintechs, digital banks, telcos, remittance providers, governments and other organisations to launch, manage and scale card programmes. The platform supports issuing debit, prepaid, credit, hybrid, virtual, numberless cards, multi-currency and crypto/stablecoin-linked cards, tokenization, BIN sponsoring, card processing, fraud control and 3DS. Paymentology positions itself as a partner for fintechs, neobanks, banks, telcos, remitters, lenders, travel and crypto players, emphasizing real-time data, global multi-currency capabilities, and programme management, plus client portal and data intelligence.

📋 Description

• Develop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries. • Conduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement. • Provide expert guidance on the implementation and optimisation of solutions. • Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels. • Act as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams. • Deliver strategic guidance on best practices and optimal product usage to enhance performance. • Identify opportunities for clients to improve their technical infrastructure and overall system efficiency. • Conduct technical assessments and recommend improvements for enhanced reliability and scalability. • Ensure customers are fully enabled to use Paymentology products and services effectively. • Monitor client environments proactively to identify and address potential issues. • Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively. • Keep clients informed of new product features, updates, and technical developments. • Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs. • Participate in the resolution of high-priority incidents (P1/P2), conducting post-incident reviews to prevent recurrence. • Maintain detailed records of client interactions, issues, resolutions, and technical configurations.

🎯 Requirements

• Deep understanding of payments and banking as a service, with proven expertise in payment data management. • ISO 8583 knowledge • 8–10 years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations & banks. • Strong analytical and critical thinking skills with excellent attention to detail. • Proficiency in Microsoft Office Suite for data analysis, communication, and presentations. • Exceptional customer service orientation and ability to build strong client relationships. • Strong communication skills, including the ability to engage confidently with C-suite executives. • Ability to work independently and collaboratively within cross-functional teams. • Calm and effective under pressure, with strong organisational and project management skills.

🏖️ Benefits

• We value making a difference to the lives of the people who work for us and who live in the communities where we operate. • You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. • Real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment. • Equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive.