Application Support Analyst – Fintech

🔥 1 hour ago

🇬🇹 Guatemala – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paysend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Venture Round on 2021-12

Fintech • B2C • eCommerce

Paysend is a financial technology company that enables users to send and receive money internationally with ease. It provides a secure platform for both individuals and businesses to conduct cross-border transactions at competitive rates, featuring instant transfers to card payments and bank accounts. With a user-friendly mobile app, Paysend allows customers to manage their finances, track payments, and access exclusive offers, making it a popular choice for seamless financial transactions across the globe.

📋 Description

• Analyze, track, and manage end-to-end payment transaction flows using Oracle SQL, Postman, and OpenSearch • Maintain business-critical payment services and monitor system health using Grafana and related tools • Track SLA windows and support reliable operation of payment platforms • Conduct incident response, root-cause investigations, incident documentation, and cross-functional coordination through resolution • Resolve transactions flagged for manual parsing • Investigate payouts or funding stuck in pending status for more than 3 days, updating statuses or escalating as needed • Communicate with partners and banks to resolve processing issues, file-loading discrepancies, and data-reporting corrections • Troubleshoot SAR reconciliation issues, including unmatched transactions, missing or duplicate report data, and platform data mismatches • Coordinate, execute, and roll back service releases • Verify post-release system health and performance graphs • Support B2C and Enterprise product lines

🎯 Requirements

• Problem-solving mindset with the drive to investigate novel issues and determine solution steps independently • Practical experience using SQL for data querying • Experience using Postman to read API documentation and debug partner integrations • Basic Linux, network, or cloud administration experience • Ability to manage concurrent, time-sensitive incidents under strict SLA windows • Experience interfacing with external entities such as banks, PSPs, and processors • Experience collaborating with Engineering, Settlement, and Customer Support stakeholders • Basic skills in any programming language to read code, run scripts, or inspect data payloads • Advanced written and verbal English skills • Experience with OpenSearch for log and transaction analysis is nice to have • Hands-on experience with Slack, Google Workspace, Jira, and Confluence is nice to have • Domain knowledge in financial workflows, payment lifecycles, and fintech terminology is nice to have • Bachelor's degree in Computer Science, Information Systems, or a related operational field is nice to have

🏖️ Benefits

• Opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies • Opportunity to shape solutions, challenge the status quo, and see work results firsthand • Collaboration with talented colleagues from diverse backgrounds and disciplines • Culture encouraging experimentation, embracing change, and continuous improvement • Opportunity to contribute to products and services helping millions of customers globally • Opportunity to help shape Paysend’s future global money movement platform