Training & Development – Instructional Designer

🕒 September 8

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Design and develop instructor-led and self-paced training materials for Peak Support’s teams • Deliver a T3 to Trainers who will facilitate the learning materials • Evaluate and enhance learning materials regularly for continued development and improvement • Stay updated on all process updates from the clients through regular check-ins with internal stakeholders • Strategize, design, and implement innovations in training programs across all of Peak Support • Optimize the knowledge base/learning materials of all of Peak Support’s programs • Transform subject-matter expertise into training resources for global new-hire and level-specific trainings • Partner with Training Facilitators and Producers

🎯 Requirements

• Proficient in MS Office and design tools (Adobe Photoshop, Adobe Premiere, Adobe InDesign, Articulate) • Excellent communication skills • Great collaboration and coordination skills • Knowledge and/or experience with technologies and best practices for instructional design and training delivery • Organized and able to meet varied timelines • Able to prioritize and manage time efficiently • Able to analyze learning opportunities and strategize for better solutions • Proactive problem-solving skills • At least 2 years of experience in Instructional Design roles • Strict adherence to the PS Core Values • Strong willingness to learn and adapt to emerging AI-driven solutions • Knowledge and/or proficiency in LMS platforms and technologies • Certifications on Instructional Design courses are nice to have