Peak Support
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Scheduling Coordinator
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🔥 0 minutes ago
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Peak Support
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
📋 Description
• Coordinate and assign caregivers to client visits and shifts • Maintain and update caregiver schedules in the scheduling software • Handle scheduling requests, changes, and emergencies promptly • Serve as the primary point of contact for caregivers regarding scheduling inquiries • Communicate schedule changes and updates to caregivers and clients • Collaborate with the care coordination team to ensure alignment between client care plans and caregiver schedules • Monitor caregiver compliance with client care plans and agency policies • Address and resolve scheduling conflicts in collaboration with the senior scheduling coordinator or management • Ensure accurate and up-to-date documentation of caregiver assignments and client schedules • Provide support to caregivers regarding scheduling-related inquiries and issues • Assist clients and their families with scheduling concerns
🎯 Requirements
• Experience in staffing caregivers within a home care environment • Strong understanding of scheduling best practices • Comfortable managing high-volume schedules • Strong organizational skills • Attention to detail • Ability to make staffing decisions under tight deadlines
🏖️ Benefits
• Health insurance • Remote work options
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