Scheduling Coordinator

🕒 July 21

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Scheduling Coordinator

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Coordinate and assign caregivers to client visits and shifts based on client needs and caregiver availability • Maintain and update caregiver schedules in the scheduling software/system • Handle scheduling requests, changes, and emergencies promptly and effectively • Serve as the primary point of contact for caregivers regarding scheduling inquiries and updates • Communicate schedule changes and updates to caregivers and clients • Collaborate with the care coordination team to align client care plans and caregiver schedules • Monitor caregiver compliance with client care plans and agency policies through schedule adherence • Address and resolve scheduling conflicts with the senior scheduling coordinator or management • Maintain accurate documentation of caregiver assignments, client schedules, preferences, and service agreements • Support caregivers, clients, and families with scheduling-related inquiries and concerns • Generate reports on caregiver utilization, overtime, and client visit completion • Assist with documentation for audits, inspections, and regulatory compliance

🎯 Requirements

• Experience staffing caregivers within a home care environment • Strong understanding of scheduling best practices, caregiver-client matching, and workforce coordination • Ability to manage high-volume schedules and last-minute coverage needs • Ability to work in a fast-paced operational environment • Effective communication with caregivers, clients, and internal stakeholders • Ability to balance multiple priorities simultaneously • Strong organizational skills and attention to detail • Ability to make staffing decisions under tight deadlines • Experience with home care operations, caregiver scheduling platforms, and continuity-of-care staffing practices highly preferred • Experience scheduling and staffing caregivers/CNAs/HHAs for client assignments preferred • Familiarity with caregiver availability management, shift coverage, and client service coordination preferred • Experience with scheduling software and workforce management systems preferred

🏖️ Benefits

• Fully remote work • Work-from-home convenience • Positive, encouraging and performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth • Established organization and exceptional team