Customer Services / Scheduling Manager

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 $2k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Handle incoming customer calls and service enquiries in a friendly and professional manner. • Build strong customer relationships through proactive communication and follow-ups. • Assist customers with bookings, appointment changes, service enquiries, and concerns. • Keep customers informed about appointment updates and service progress. • Follow up on quotes and recommended services. • Contact customers whose recurring services are due or overdue to arrange appointments. • Coordinate bookings for water filter changes, UV servicing, and other scheduled maintenance. • Plan technician schedules based on location, availability, required skills, job duration, and parts availability. • Confirm appointments, manage cancellations, and arrange rescheduling. • Maintain regular customer follow-ups to secure bookings and minimise missed opportunities. • Maintain accurate customer, site, equipment, and job records in ServiceM8. • Create and update jobs, assign technicians, and manage schedules and job statuses. • Keep recurring service records up to date and ensure follow-up tasks are completed. • Monitor outstanding jobs, missed calls, callbacks, and overdue tasks. • Check completed job records and coordinate information handover for invoicing. • Identify opportunities to improve workflows, reporting, and the team’s use of ServiceM8. • Work closely with technicians to ensure they have the right job information and customer requirements. • Escalate urgent enquiries and technical questions to appropriate team members. • Help keep daily operations organised, efficient, and customer-focused.

🎯 Requirements

• Two to three years of strong hands-on ServiceM8 experience — particularly with customer records, job creation, scheduling, recurring services, and follow-ups. • Experience in a plumbing trade or plumbing services business, with an understanding of field service operations and common customer enquiries. • Proven experience in customer service, outbound calling, and appointment booking. • Excellent telephone communication and written communication skills. • Strong organisational skills and attention to detail, with the ability to manage competing priorities. • A proactive mindset and the confidence to follow through on tasks without constant supervision. • The ability to work collaboratively with technicians and other team members. • A customer-first attitude and the confidence to handle enquiries and concerns professionally.