IT Support Engineer

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Resolve escalated technical support tickets and provide advanced troubleshooting for hardware, software, and network-related issues. • Administer and support Microsoft 365 and Azure Active Directory (Entra ID), including user account and permissions management. • Support and maintain Windows Server environments and assist with general system administration tasks. • Investigate system performance issues and identify root causes to ensure optimal system reliability. • Troubleshoot VPN connectivity, DNS, DHCP, TCP/IP, and other networking issues. • Support backup and disaster recovery processes to maintain business continuity. • Maintain accurate technical documentation, including procedures, configurations, and issue resolutions. • Liaise with third-party software vendors to resolve complex technical issues and ensure timely resolution.

🎯 Requirements

• 2 to 4+ years of experience in IT Support, including previous experience in a 2nd Line Support role • Strong experience administering Microsoft 365 and Windows Server environments • Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN troubleshooting • Excellent analytical, troubleshooting, and problem-solving skills • Strong written and verbal communication skills • Self-motivated with the ability to work independently in a remote team environment • Able to remain calm under pressure while managing multiple priorities and resolving complex technical issues • Desirable: Experience with database troubleshooting • Cybersecurity awareness and best practices • Experience supporting SaaS platforms or insurance software applications.

🏖️ Benefits

• Competitive salary based on experience and skill set • 100% remote role — work from home anywhere in SA • Paid local holidays aligned with the UK business calendar • Opportunities for training and professional growth • Work directly with a supportive UK team — no agency middleman • Long-term engagement with a stable and growing business