Senior Salesforce Consultant, Business Analyst

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Support Salesforce consulting and managed services work. • Work with customers to understand business processes, pain points, requirements, and desired outcomes. • Translate business requirements into clear user stories, acceptance criteria, process maps, and solution notes. • Support customer onboarding to CRM and BI. • Assist with data migration validation, configuration checks, user training, and support documentation. • Help team with customer onboarding activities. • Perform manual QA testing where required, especially during the transition period while automated QA capability is being strengthened. • Support UAT preparation and execution. • Document customer requirements clearly for developers and AI agents. • Assist with release notes, customer-facing documentation, and training materials. • Maintain strong Salesforce and CRM process discipline.

🎯 Requirements

• Strong Salesforce background. • Strong business analysis capability. • Experience working directly with customers. • Ability to run discovery sessions and ask strong process questions. • Ability to document requirements clearly and commercially. • Strong understanding of sales, service, customer onboarding, and CRM processes. • Ability to perform structured manual QA testing. • Strong data quality awareness. • Strong written and verbal English communication. • Comfortable working in an AI-first delivery environment. • Salesforce Sales Cloud experience