Social Media, E-Commerce Manager

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🕒 June 24

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Content Calendar Execution: Plan, schedule, and maintain a consistent content calendar across key social platforms, specifically Meta (Facebook and Instagram). • Asset Creation: Design and develop basic marketing content, including posts, captions, and visual assets, while maintaining absolute brand consistency. • Community Management: Drive page strategy and engagement by monitoring social channels, responding promptly to comments, and interacting with direct messages. • Performance Analytics: Track, analyze, and report on social media performance metrics to continually optimize engagement and growth. • Marketing Support: Contribute creative inputs to general marketing initiatives, blog posts, and overarching brand campaigns. • Customer Support: Manage inbound customer inquiries across email, chat, and social helpdesks, ensuring professional, timely resolutions for order queries and product questions. • Shopify Store Maintenance: Assist with the day-to-day management, health, and hygiene of the Shopify e-commerce platform, including supporting accurate order processing. • Email Marketing: Create customer email content and build communication flows to enhance retention and customer lifetime value. • SEO & Insights: Support search engine optimization (SEO) initiatives and actively monitor customer feedback trends to report recurring platform or product issues. • Administrative Management: Maintain a calendar of major promotional dates, product launches, and seasonal campaigns.

🎯 Requirements

• DTC Experience: Proven experience working within a Direct-to-Consumer (DTC) e-commerce environment. • Social Media Proficiency: Demonstrated success managing and executing content strategies across Instagram, Facebook, TikTok, and LinkedIn. • E-Commerce Platforms: Solid working knowledge of Shopify (or a similar e-commerce ecosystem) for storefront and order management. • Customer Service Excellence: Strong background in e-commerce customer support with a track record of upholding high standards of customer experience. • Communication Skills: Exceptional written and verbal communication skills with a sharp eye for detail, copy editing, and brand voice. • Organizational Agility: Highly organized, proactive self-starter capable of managing multiple tasks simultaneously in a fast-paced environment.