Care Plan Specialist

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Conduct patient intake • Transcribe physician diagnoses and treatment plans • Build and maintain personalized care plans • Run post-appointment follow-ups • Coordinate insurance, prior authorizations, and billing inquiries • Ensure accurate, compliant, and up-to-date documentation • Provide a seamless, supportive experience for every patient

🎯 Requirements

• 2–3 years of experience in patient navigation, healthcare coordination, or medical records management • Working knowledge of medical terminology, diagnoses, and treatment plan documentation • Medical transcription experience — accurately documenting physician explanations, diagnoses, and treatment plans • Experience building and maintaining personalized patient care plans and medical records in line with healthcare compliance regulations • Experience handling insurance documentation, prior authorizations, and billing/claims inquiries • Proficiency with Google Workspace (Docs, Sheets, Drive), Slack, and Zoom • C1+ English (CEFR) for direct patient communication and coordination with US-based medical and administrative teams • Pharmacy background or familiarity with medication management (nice-to-have) • Hands-on experience with EMR/EHR systems (nice-to-have) • Experience collecting and analyzing patient feedback to improve the care experience (nice-to-have) • Familiarity with support and communication tools such as Zendesk, Dialpad, Front, Intercom, or Airtable (nice-to-have)

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide