Growth Operations Specialist

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Guide prospective patients through onboarding — from initial inquiry through appointment booking • Deliver a seamless, trustworthy intake experience • Conduct virtual patient consultations • Accurately document patient information • Coordinate scheduling and manage follow-ups across CRM and patient management systems

🎯 Requirements

• 2+ years in patient intake, telehealth, or patient-facing healthcare operations • Demonstrated experience conducting patient consultations, intake calls, or appointment coordination • Experience leading live patient-facing video consultations via Zoom or equivalent • Hands-on experience with CRM, scheduling, or patient management software • Experience handling medical insurance information and related patient inquiries • Proficiency with Google Workspace (Docs, Sheets, Calendar) and team communication tools (Slack or equivalent) • C1+ English (CEFR) for client-facing patient consultations conducted by voice/video • Background in US healthcare administration or telehealth operations (Nice-to-Have) • Experience with patient conversion, admissions, or healthcare enrollment processes (Nice-to-Have) • Familiarity with EHR/EMR systems (Nice-to-Have) • Experience supporting high-growth healthcare organizations or startups (Nice-to-Have) • Exposure to workflow optimization or process improvement using tools like Asana, Notion, or ClickUp (Nice-to-Have)

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide