Patient Care Coordinator

Job not on LinkedIn

🔥 7 hours ago

🌐 Honduras, Mexico, +2 more countries – Remote

🇭🇳 Honduras – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Patient Care Coordinator

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time • Explain in plain language why specialist referrals are needed based on patient care gaps • Address patient objections and questions empathetically and guide patients toward booking without pressure • Book appointments through the internal dashboard or coordinate with patients’ preferred providers • Maintain an 80%+ booking conversion rate across eligible patients contacted • Leave voicemails and send text or email follow-ups for patients who do not answer • Re-contact patients from previous days who have not booked • Research and answer questions about insurance, logistics, or referral reasoning • Escalate clinical questions outside the role’s scope to the appropriate internal contact • Review overnight patient notifications each morning through the internal dashboard • Update patient statuses using platform workflow tools • Access and review medical record summaries before calls • Handle Protected Health Information in accordance with HIPAA and company data protocols • Maintain accurate documentation of all patient interactions

🎯 Requirements

• 2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO roles involving outbound phone communication • Demonstrated experience with objection-handling or conversion-focused communication, such as appointment-setting, booking rate metrics, or persuasion-based customer service • Experience working directly with US-based patients, clients, or customers by phone • C2 CEFR English fluency with a near-native, unobstructive accent for US patient-facing calls • Experience navigating CRM, scheduling, or patient management dashboards • Demonstrated ability to work independently with minimal supervision, such as in a small-team, startup, or remote BPO environment • Availability to work 9:00 AM–5:00 PM Central Time • Spanish-English bilingual fluency at B2+ CEFR Spanish is nice to have • Familiarity with medical terminology, ICD diagnosis codes, or insurance verification processes is nice to have • Prior HIPAA or PHI handling training is nice to have • Experience in an early-stage startup or fast-scaling, low-structure environment is nice to have

🏖️ Benefits

• Competitive salary based on experience and skills • Fully remote work from anywhere • Team incentives and recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO in accordance with company policy • HMO coverage after 3 months for full-time employees in the Philippines • Direct mentorship from international industry experts • Ongoing learning and development resources • Global networking opportunities • Recruitment process: application, screening, skills assessment, topgrading interview, client interview, job offer, and client onboarding