Sales and Customer Success Representative, Software

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Handle inbound support calls and tickets • Run 15–30 minute discovery and quoting calls with warm leads • Manage a HubSpot pipeline of follow-ups and trade-show leads • Spend initial 1–2 months embedded in the founder's service business to learn workflows • Ensure customers feel heard and confident, leads are worked proactively without prompting, and the founder is freed from front-line work

🎯 Requirements

• 2–5 years in a hybrid customer success and inside sales role, with ownership of both inbound support and phone-based sales • Track record of closing deals by phone through 15–30 minute discovery and quoting calls with warm inbound leads • Hands-on HubSpot experience — pipeline management, sequencing, task management, and deal-stage tracking • Measurable sales results (quota attainment, lead-to-quote, or quote-to-close conversion) in a prior B2B or B2C role • Experience supporting or selling to SMB service businesses (pool service, HVAC, plumbing, landscaping, or field/home services) • Remote experience independently managing a queue of 20–100+ customers or leads with minimal supervision • C1+ English (CEFR) for live phone communication with US-based customers

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide