Advanced Associate, Customer Services

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Provide direct customer support and follow-up throughout the implementation and adoption of digital products. • Lead onboarding and implementation meetings, presenting products, features, and best practices for use. • Deliver training sessions for platform administrators and users. • Guide customers on access, product usage, and processes related to the solutions offered. • Follow up with customers and internal teams to track requests and resolve outstanding issues. • Support the effective adoption of products, contributing to customer satisfaction and engagement. • Identify questions, challenges, and opportunities to improve the customer journey. • Update trackers, reports, systems, and records related to implementations. • Support the creation and updating of training materials, presentations, and support documentation. • Partner with various internal teams to ensure a consistent customer experience. • Contribute to the continuous improvement of onboarding, implementation, and customer support processes.

🎯 Requirements

• Alignment with Pearson’s culture. • Completed or ongoing higher education degree. • Excellent verbal and written communication skills in Portuguese. • Strong presentation, meeting facilitation, and training skills. • Intermediate proficiency in Microsoft Excel. • Familiarity with digital tools, online platforms, and corporate systems. • Strong organizational skills and the ability to manage multiple customers and requests simultaneously. • Collaborative mindset and ability to work effectively with different teams. • Professional demeanor and a strong focus on customer experience. • Previous experience in Customer Success, Customer Service, Onboarding, Implementation, or related areas is a plus. • Experience delivering training sessions and presentations is a plus. • Experience in education, EdTech, technology, or language education is a plus. • Spanish proficiency is a plus. • Intermediate to advanced English proficiency is a plus. • Experience with CRM and customer support platforms is a plus.

🏖️ Benefits

• Remote work. • Home office allowance. • Medical insurance. • Dental insurance. • Employee well-being support. • Mental health support program. • Life insurance. • Meal voucher. • Univers pharmacy partnership. • SESC partnership. • Wellhub (formerly Gympass). • Discounts at our language franchise schools. • Discounts on language-learning books. • Access to Pearson training and development platforms. • Childcare assistance. • Birthday off. • AIP (Annual Incentive Plan). • Extended maternity and paternity leave—6 months for mothers and 1 month for fathers.