Customer Service Manager

Job not on LinkedIn

🔥 7 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Lead, coach, and develop a multilingual team of customer service representatives supporting customers across the Benelux, Germany, and Nordic regions • Oversee daily customer service operations, ensuring inquiries and order-related issues are managed accurately, efficiently, and professionally • Set clear team objectives and provide regular feedback, coaching, and support • Monitor service levels, workload, productivity, quality, and other relevant performance indicators • Manage workforce planning and resource allocation • Create an inclusive, collaborative, and customer-focused team culture • Act as the primary escalation point for complex or sensitive customer service matters • Collaborate with Sales, Finance, Warehouse Operations, and Technical Support • Identify opportunities to improve processes, service delivery, and the end-to-end customer journey • Communicate operational updates, priorities, risks, and performance insights to stakeholders • Ensure activities comply with internal procedures, quality standards, and applicable policies

🎯 Requirements

• Previous experience leading or supervising a customer service, customer operations, or order management team • Strong people leadership skills, with experience coaching employees, managing performance, and supporting professional development • A genuine passion for delivering an excellent customer experience • Strong operational management skills, including the ability to prioritize workloads, allocate resources, and maintain service quality in a fast-paced environment • Experience managing escalations and resolving complex customer or order-related issues • Excellent communication and interpersonal skills, with the ability to build trusted relationships across teams and functions • A collaborative mindset and experience working with teams such as Sales, Finance, Warehouse Operations, Supply Chain, or Technical Support • Strong problem-solving and decision-making skills, with a practical and solutions-focused approach • Good analytical skills and the ability to use performance data to identify trends, risks, and improvement opportunities • Professional fluency in English • Experience with CRM, customer service, ERP, or order management systems would be beneficial