Service Desk Analyst, French & English

Job not on LinkedIn

🔥 0 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 43 days.
• No salary listed.

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Pearster

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

Pearster is a global IT staffing and managed services firm that connects experienced software and infrastructure professionals with companies seeking to scale engineering, data, security, and IT operations teams. They offer staff augmentation, dedicated teams, and managed services with a full-stack talent pool spanning cloud, DevOps, data & AI, product development, network, and security, emphasizing culture fit, time-zone alignment, and transparent pricing.

📋 Description

• Provide Level 1 technical support for internal users through phone, email, and self-service channels • Troubleshoot and resolve moderate to complex technical incidents within established service timelines • Identify root causes and provide effective solutions to minimize recurring issues • Support Windows, MacOS, iOS, desktops, laptops, mobile devices, and meeting room technologies • Troubleshoot Microsoft 365 applications, including Outlook, Exchange Online, Teams, and OneDrive • Resolve user access, permissions, and Multi-Factor Authentication issues • Manage user accounts and access through Azure Active Directory (Entra ID) • Support Windows and MacOS devices using Microsoft Intune • Troubleshoot LAN, WiFi, and VPN connectivity issues • Provide guidance and knowledge sharing to other Service Desk team members • Create and update Knowledge Base articles • Document and track incidents using IT service management tools such as ServiceNow • Participate in after-hours on-call support when required

🎯 Requirements

• Based in France • C1 or C2 English • C1 or C2 French • 3+ years of equivalent work experience in technical support or a people management role • Experience with desktops, laptops, mobile devices, and meeting room technology • Experience with Windows, MacOS, and iOS • Experience troubleshooting complex Microsoft 365 incidents, including Outlook/Exchange Online, Teams, OneDrive, MFA, permissions, and user access issues • Experience managing users, access, and MFA in Azure Active Directory (Entra ID) • Experience supporting and managing Windows and MacOS devices through Microsoft Intune • Experience troubleshooting LAN/WiFi/VPN connectivity issues and supporting switches and firewalls • MCP WIN 10 certification • Azure experience • Understanding of ITIL processes and call tracking systems such as ServiceNow • Highly proficient in verbal and written communication • Stable Ethernet internet connection with a minimum of 20 Gbps dedicated bandwidth • Laptop from 2020 or newer • Mobile phone with reliable network reception • Mandatory on-call availability one week every 3–4 weeks

🏖️ Benefits

• Fully remote work arrangement as a contractor • Competitive salary in USD • PTO days per year • 100% company-covered international certifications • Access to coworking spaces • English classes • Engaging team-building activities • Personalized gifts • Welcome kit • Referral program

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