Business Operations & Accounting Support Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for customers and their accountants • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions, or escalate issues to the technical teams • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Continuously learn about the product, the company, and its departments during the first three months • Receive, qualify, and resolve accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and practical experience with colleagues • Relay well-developed customer feedback to the Product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Formal training in accounting (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit [CCA], or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally covering at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly to users • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool’s rapid evolution • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; Pennylane does not currently sponsor visas

🏖️ Benefits

• One of the best supplementary health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days in addition to 5 weeks of paid annual leave • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or in a coworking space • An allocation of BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months for remote Pennylaners • Annual company retreat • Highly flexible remote-work culture