Business Operations & Accounting Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for Pennylane’s customer base • Serve as a liaison between client business owners, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help accountants integrate their data into Pennylane to facilitate migration • Receive, qualify, and resolve accounting-related requests • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update help resources to foster customer self-service • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-structured feedback on customer usage • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS PME-PMI Business Administration Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Previous experience working directly with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Excellent written communication skills and the ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Candidates must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe • Proficiency with ticketing or documentation tools such as Intercom, Zendesk, or Notion

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days, on top of 5 weeks of paid annual leave • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac computer • Tech Days every 3 months for remote employees • Annual company off-site