Business Operations and Accounting Support Specialist

Job not on LinkedIn

🔥 9 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane for their accounting and financial management • Serve as the liaison between client executives, in-house accountants, and accounting firms • Engage with users daily and understand the issues they encounter • Investigate issues and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane and facilitate their migration • Continuously build knowledge of the product, the company, and its departments • Receive, qualify, and resolve accounting-related requests • Follow up on tickets through to full resolution • Handle increasingly complex customer requests • Create and update help resources to foster customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with well-founded customer feedback and represent how customers use the product • Identify areas for improvement and lead projects that contribute to team efficiency

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Previous experience working directly with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs and deliver excellent service • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Right to work in France required; Pennylane does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid annual leave • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • A BSPCE equity package • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Company events, quarterly Tech Days for remote employees, and an annual offsite