Business Operations and Accounting Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane • Serve as the liaison between business leaders, in-house accountants, and accounting firms • Engage with users daily and understand the issues they encounter • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help corporate accountants and accounting firms import their data into Pennylane to facilitate migration • Continuously develop knowledge of the product, the company, its vision, and its departments • Receive, qualify, and resolve accounting-related requests • Track tickets through to full resolution • Handle increasingly complex customer requests • Create and update help resources to promote customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Provide product teams with structured feedback based on customer usage • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Degree or qualification in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business leader is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly and effectively • Ability to understand and respond to customer needs while providing excellent service • Ability to work independently and as part of a team • Flexible and comfortable adapting to rapid changes in the platform • Eager to learn and stay up to date with product developments • Must have the right to work in France; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or from a coworking space • An allocation of BSPCE (French employee stock options) • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac computer • Company events, quarterly Tech Days for remote employees, and an annual company retreat