Customer Support Specialist – Accounting

🕒 March 18

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Support accountants and their clients with onboarding and using the product via chat and phone. • Ensure proper follow-up on inquiries until tickets are fully resolved and users are satisfied. • Proactively reach out to users to assess satisfaction and needs, and follow up with users who have left Pennylane. • Identify bugs in the product. • Diagnose and resolve user issues based on a solid understanding of accounting principles. • Collaborate with technical teams to address bugs by clearly and systematically escalating issues. • Work closely with various teams such as developers, product managers, account managers and sales. • Identify potential product improvements. • Keep product knowledge up to date by actively using the tool and following internal communications about product updates. • Support the onboarding and skills development of new team members through various formats, share best practices and encourage mutual support within the team.

🎯 Requirements

• Proficiency in English (the required level will be assessed depending on the team you apply for). • Enthusiasm for a constantly changing work environment. • Strong willingness to collaborate (within your team and with other stakeholders). • Sufficient experience to align your daily tasks with business priorities.

🏖️ Benefits

• You can work remotely from your place of residence as long as it is located in Germany. Regular work from elsewhere in Europe is possible if the time difference to CET (Central European Time) does not exceed two hours. • 30 days of paid vacation provided by Pennylane. • A competitive compensation package. • Equity in the company so you can share in the success you help build. • A budget to make your home a more comfortable workspace, plus a monthly allowance to use a coworking space whenever you wish. We also have an office in Berlin that is used regularly. • Access to Busuu to improve your English or French. • The latest Apple equipment. • Regular company events such as our Tech Days (which bring remote Pennylane employees together every three months) and an annual company seminar to create important moments of team cohesion.