Support, Financial Management and Accounting Specialist

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🕒 April 27

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• As a Support, Financial Management and Accounting Specialist, you act as both a domain expert and a platform expert. • You are the primary point of contact for our client base that has chosen Pennylane as the central software for their accounting and financial management. • As a member of the Application and Technical Support team, you serve as the central liaison between our clients' executives, their in-house accountants, and external accounting firms. • You communicate with users daily and seek to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams. • You are also responsible for helping company accountants and accounting firms onboard their data into Pennylane to facilitate migration. • First 3 months: Training and integration through the Pennylane Academy, learning about the company and its departments, and identifying key stakeholders. • Months 4 to 6: Increased autonomy, handling increasingly complex client requests. • Become a product expert and lead projects that improve customer satisfaction.

🎯 Requirements

• Accounting education (BTS CGO, DCG, BTS in SME Management Assistance, Master's in CCA, or Bachelor's in Administrative and Accounting Management — or equivalent). • At least 3 years of experience in an accounting firm (ideally having completed at least three fiscal periods). • Direct work with company leaders is a plus (e.g., internal advisory). • Interest in innovative work tools and new technologies. • Ability to work autonomously, solve problems independently, and find solutions. • Knowledge of the Pennylane platform is an advantage. • Professional level of English. • Strong written communication skills and a pedagogical approach to interact with users clearly and professionally. • Ability to understand and respond to client needs, provide excellent service, and maintain strong client relationships. • Capacity to work both independently and as part of a team. • Flexibility to adapt to the rapid evolution of the product. • Willingness to learn and stay up to date with product developments.

🏖️ Benefits

• One of the best health benefits on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation • Opportunity to improve your English through Busuu • A monthly allowance for all Pennylaners to support working from home or in a coworking space • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris • Allocation of BSPCE (stock options) • Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib • A Mac laptop • We take part in many sports together and regularly gather for company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) and our annual company seminar, fostering strong team cohesion.