Support, Financial Operations and Accounting Specialist

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🕒 April 27

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• As a Support, Financial Operations and Accounting Specialist, you act as a domain and platform expert. • You are the primary point of contact for our client base that has chosen Pennylane as the core software for their accounting and financial management. • You interact daily with users and seek to understand the problems they encounter. • After investigation, your goal is to provide an answer or solution to your interlocutor, or when necessary, escalate the issue to the technical teams. • You are also responsible for helping company accountants and accounting firms import their data into Pennylane to facilitate their migration. • You join the Pennylane Academy and continuously train on the product and the team’s processes. • You learn everything there is to know about our company, our vision, and our various departments. • You begin to handle accounting-related requests: you receive requests, triage and qualify them based on a deep understanding of accounting principles, and provide fast, impactful responses. • You start to manage increasingly complex customer requests. • You contribute to the creation and updating of help materials available to clients to develop their autonomy. • You share your accounting knowledge and field experience with colleagues. • You act as the voice of the customer and provide constructive feedback to the product teams.

🎯 Requirements

• Accounting education (e.g., BTS CGO, DCG, BTS in SME Management Assistance, Master’s in CCA, or Bachelor’s in Administrative and Accounting Management). • At least 3 years’ experience in an accounting firm (ideally having been through at least three fiscal periods/tax seasons). • Direct experience working with company leadership is a plus (for example, internal advisory roles). • Interest in innovative work tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Familiarity with the Pennylane platform is a plus. • Professional working proficiency in English. • Strong writing skills and the ability to explain concepts clearly and pedagogically when interacting with users. • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships. • Ability to work independently and as part of a team. • Flexibility to adapt to the rapid evolution of the tool. • Willingness to learn and stay up to date on product developments.

🏖️ Benefits

• Top-tier health insurance plans (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation (RTT: compensatory time-off) • Opportunity to improve your English via Busuu • A monthly dedicated budget for all Pennylaners to support working from home or from a coworking space • Easy access to our offices, located just minutes from Saint-Lazare in the heart of Paris • Equity package in the form of BSPCE • Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib • Company-provided Mac • We do many sports together and regularly come together for company events such as Tech Days (which allow remote Pennylaners to meet every three months) and our annual company seminar, which fosters strong moments of cohesion for everyone.