Technical Support

🕒 September 3

🇫🇷 France – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Own, analyze, diagnose, prioritize, and track bug or investigation tickets through to resolution • Master the platform’s core features and modules and reproduce customer use cases • Coordinate issue resolution with developers, Product, Support, QA, and Operations teams • Document knowledge, solutions, and processes in the knowledge base • Identify trends and recurring issues, propose process or product improvements, and participate in training sessions • Support the onboarding and professional development of new team members • Manage the backlog independently and communicate effectively with developers • Participate in cross-functional meetings and share technical expertise and an understanding of customer needs • Make decisions on certain matters and ensure effective collaboration between teams

🎯 Requirements

• 2 years of experience in technical support within a company providing SaaS solutions • Strong knowledge of REST APIs, Swagger, and Postman • Curiosity about technology • SQL knowledge is a plus • Fluent written English and good listening comprehension • Thoroughness and strong communication and teaching skills • Legally authorized to work in France; the company does not sponsor visas • Ability to work in English

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • An additional 6 to 12 days of paid time off (RTT), in addition to five weeks of annual leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or in a coworking space • An equity grant in the form of BSPCEs • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months for remote employees • An annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth