Technical Support Specialist

🔥 10 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Handle bug reports and investigation tickets submitted by users, partners, and stakeholders • Analyze, diagnose, and reproduce bugs or incidents • Assess severity and prioritize requests • Organize issue resolution through to completion • Maintain regular follow-up and clear communication with stakeholders • Develop a strong understanding of Pennylane’s core platform features and modules • Coordinate issue resolution with developers, Product, QA, Operations, and other support teams • Document knowledge, solutions, and processes in the knowledge base • Identify trends and recurring issues, and propose process or product improvements • Help implement training programs and corrective or preventive solutions • Support the onboarding and development of new team members • Share best practices and foster collaboration • Manage the backlog independently and participate in cross-functional meetings • Act as the point of contact between Customer Success teams and developers • Make decisions and contribute to career development toward technical expertise, project management, training, or people management

🎯 Requirements

• 2 years of experience in technical support within a company offering SaaS solutions • Good knowledge of REST APIs, particularly Swagger, Postman, and related methods • Strong curiosity about technology • SQL knowledge is a plus • Fluent written English and good listening comprehension • Strong attention to detail and ability to explain technical topics clearly • Ability to collaborate in a constantly changing environment • Ability to prioritize actions with the greatest business impact • Based in France, as this position is listed as “All France (remote)”

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off per year, in addition to 25 days of paid leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • A BSPCE stock-option package • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months for remote Pennylaners • An annual company off-site • An inclusive, caring work environment that supports personal and professional growth