Operations Support Engineer

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EUROPEAN DYNAMICS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

EUROPEAN DYNAMICS is an international company providing innovative e-government products and IT services to institutions, organizations, and large accounts around the world. They offer a wide range of software solutions such as electronic civil & business registry platforms, electronic financial data management systems, electronic public procurement systems, and more. Their services include consulting, bespoke development, outsourcing, and cloud solutions. EUROPEAN DYNAMICS is also engaged in extensive research and development, focusing on future ICT technologies, and participates in numerous international projects. Their focus on quality and security is evident in their offerings and operations across more than 47 countries.

📋 Description

• Ensure operational maintenance and continuity of the system after entry into operations • Provide second-level support by analysing and resolving incidents, problems and service requests within defined service levels • Perform corrective, adaptive, preventive and perfective maintenance • Monitor system health and performance through observability tools and respond proactively to alerts and events • Coordinate with DevSecOps Engineers on deployments, automation improvements and environment optimisation • Collaborate with Database Administrators, Architects and operational teams on system operation, configuration management and change control • Participate in change and release management, deployment readiness, rollback planning and validation testing • Contribute to post-incident reviews and root-cause analyses • Maintain operational documentation, runbooks and knowledge-base articles • Support knowledge transfer and handover activities • Provide operational support for middleware and integration components, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms

🎯 Requirements

• University degree in IT or a relevant discipline • Minimum 5 years of relevant working experience in IT • Minimum 3 years of experience in IT operations or application/system support • At least 2 years of second-level (L2) support for large-scale, mission-critical systems • Experience with ITIL-aligned frameworks and structured change and release-management processes • Excellent understanding of Incident, Problem, Change, Release, Event and Knowledge Management • Proficiency with IT service management tools such as ServiceNow • Experience with Linux/Unix environments, container orchestration platforms and observability stacks • Understanding of CI/CD pipelines and configuration-management tools • Knowledge of application runtime environments, APIs, middleware and integration technologies • Knowledge of API management and gateway platforms, event streaming, message-oriented middleware, data transformation, identity and access management, web infrastructure, content-management platforms and mobile build/deployment pipelines • Knowledge of database performance monitoring, backup and recovery coordination • Familiarity with system hardening, patching and vulnerability remediation • Familiarity with middleware, integration, observability and automation tools • Excellent command of English • ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification is an asset

🏖️ Benefits

• Competitive remuneration based on qualifications and experience • Option of a full benefits package for remuneration-based employment • Work as part of a team serving a major European Institution • International, multilingual and multicultural working environment • Equal Employment Opportunity commitment • Confidential treatment of applications