Dedicated Customer Support Engineer EMEA

🕒 January 22

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Genetec

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

Genetec is a company specializing in physical security solutions that help secure people and places in a constantly changing environment. They offer a comprehensive suite of products, including cloud-based Security Center SaaS and an on-premises Security Center platform, both of which unify physical security systems, sensors, and data. Genetec is highly regarded within the industry, ranking high in global video management and access control rankings. They focus on enterprise-grade security solutions, ensuring the integration of cybersecurity and data protection throughout their offerings, and are noted for innovating and adapting their solutions to meet future business needs. With a keen eye on trends such as hybrid cloud adoption, Genetec is positioned as a thought leader in the physical security sector.

📋 Description

• Work with strategic customers to resolve technical issues and deliver exceptional service • Provide technical support and training to maximize system utilization • Collaborate with R&D to stay current with the latest technological developments • Conduct regular system assessments to identify improvement opportunities and optimize performance • Travel across Europe to work on-site with customers and strengthen relationships

🎯 Requirements

• Degree in Computer Science, Telecommunications, Electrical Engineering or equivalent experience • Strong analytical, troubleshooting and decision-making skills • Ability to collaborate and promote internal communication • Proven ability to build and maintain long-term customer relationships • Flexible and adaptable approach to problem-solving • Professional proficiency in English and French (a third language is a major asset) • Prior experience in software support and remote deployments is a plus • Solid knowledge of Windows operating systems and their key components • Experience configuring and troubleshooting network equipment (switches, routers) • Knowledge of networking principles, protocols and storage solutions • Familiarity with server virtualization and client/server architectures • Expertise in video surveillance (CCTV, IP cameras, recorders, DVRs, etc.) • Genetec certifications or experience • Knowledge of automatic license plate recognition systems • Access control experience (readers, cabling, UTL, etc.) • Proficiency in languages such as C#, Visual Basic, VBScript, PowerShell or similar • Knowledge of Microsoft SQL Server