Business Operations & Accounting Support Specialist

🕒 October 20

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 13%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a subject-matter and platform expert for customers and their accountants • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions, or escalate issues to the technical teams • Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration • Continuously learn about the product, the company, and its departments during the first three months • Receive, qualify, and resolve accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and practical experience with colleagues • Relay well-developed customer feedback to the Product teams • Identify areas for improvement and lead improvement projects

🎯 Requirements

• Formal training in accounting (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit [CCA], or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm, ideally covering at least three tax seasons • Direct experience working with business owners is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly to users • Ability to understand and respond to customer needs while maintaining strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool’s rapid evolution • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; Pennylane does not currently sponsor visas

🏖️ Benefits

• One of the best supplementary health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days in addition to 5 weeks of paid annual leave • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or in a coworking space • An allocation of BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months for remote Pennylaners • Annual company retreat • Highly flexible remote-work culture

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