Support, Financial Management and Accounting Specialist

🕒 April 27

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 47%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• As a Support, Financial Management and Accounting Specialist, you act as both a domain expert and a platform expert. • You are the primary point of contact for our client base that has chosen Pennylane as the central software for their accounting and financial management. • As a member of the Application and Technical Support team, you serve as the central liaison between our clients' executives, their in-house accountants, and external accounting firms. • You communicate with users daily and seek to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams. • You are also responsible for helping company accountants and accounting firms onboard their data into Pennylane to facilitate migration. • First 3 months: Training and integration through the Pennylane Academy, learning about the company and its departments, and identifying key stakeholders. • Months 4 to 6: Increased autonomy, handling increasingly complex client requests. • Become a product expert and lead projects that improve customer satisfaction.

🎯 Requirements

• Accounting education (BTS CGO, DCG, BTS in SME Management Assistance, Master's in CCA, or Bachelor's in Administrative and Accounting Management — or equivalent). • At least 3 years of experience in an accounting firm (ideally having completed at least three fiscal periods). • Direct work with company leaders is a plus (e.g., internal advisory). • Interest in innovative work tools and new technologies. • Ability to work autonomously, solve problems independently, and find solutions. • Knowledge of the Pennylane platform is an advantage. • Professional level of English. • Strong written communication skills and a pedagogical approach to interact with users clearly and professionally. • Ability to understand and respond to client needs, provide excellent service, and maintain strong client relationships. • Capacity to work both independently and as part of a team. • Flexibility to adapt to the rapid evolution of the product. • Willingness to learn and stay up to date with product developments.

🏖️ Benefits

• One of the best health benefits on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation • Opportunity to improve your English through Busuu • A monthly allowance for all Pennylaners to support working from home or in a coworking space • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris • Allocation of BSPCE (stock options) • Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib • A Mac laptop • We take part in many sports together and regularly gather for company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) and our annual company seminar, fostering strong team cohesion.

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