Support Specialist — Accounting & Operations

🕒 June 18

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 34%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• You position yourself as a subject-matter and platform expert, serving as a primary point of contact for our customer base. • You are in daily contact with users to understand the issues they encounter. • Your goal is to provide an answer or solution after investigation, or to escalate the issue when necessary. • You help company accountants and accounting firms import their data into Pennylane to facilitate their migration. • You will join the Pennylane Academy and continuously train on the product. • You will respond to accounting-related requests and qualify tickets based on your understanding of accounting principles. • You will begin to handle increasingly complex customer requests. • You become a product expert to identify areas for improvement and lead projects.

🎯 Requirements

• Accounting education (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master's in CCA, or Bachelor's in Administration and Accounting). • At least 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods). • Direct work with company leadership is a plus (e.g., in-house advisory). • Affinity for innovative work tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Knowledge of the Pennylane tool is a plus. • Professional-level proficiency in English. • Strong written communication skills and the ability to be pedagogical when interacting with users clearly and professionally. • Ability to understand and meet clients' needs, provide excellent service, and maintain strong client relationships. • Ability to work independently and as part of a team. • Flexibility to adapt to the tool's rapid evolution. • Willingness to learn and stay up to date on product developments.

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT days on top of 5 weeks of paid leave. • Opportunity to improve your English via Busuu. • A dedicated monthly budget for all Pennylaners to support working from home or in a coworking space. • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris. • Allocation of BSPCE (stock options). • Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib. • A Mac. • We practice many sports together and make a point of regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company retreat, which creates strong moments of team cohesion.

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