Cyber Incident Coordinator

Job not on LinkedIn

🔥 8 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Perseus Technologies

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed on 2017-10

Consulting • Healthcare • Insurance

Perseus Technologies is a German cybersecurity company that provides comprehensive IT security services for small and medium-sized businesses (KMU). They offer preventive solutions (employee training and awareness), technical risk assessments and vulnerability checks, and 24/7 incident response and forensic support to contain and recover from cyberattacks. Their offerings are modular and scalable, include consulting and tailored packages, and focus on minimizing cyber risk through a combination of people, technology, and emergency readiness.

📋 Description

• Manage incoming and ongoing incident cases • Serve as the central point of contact for customers, service providers, and partners • Conduct initial discussions with affected customers together with Incident Responders and/or forensic specialists • Coordinate technical and organizational requirements • Staff the cyber emergency hotline during core working hours, from 9:00 a.m. to 6:00 p.m. • Support customers during IT and security incidents • Provide customers and partners with regular updates throughout the incident process • Carefully document and pre-qualify incoming incidents • Ensure that all internal and external stakeholders are kept informed • Comply with standards and partner requirements, including deadlines and documentation obligations • Ensure a high level of customer satisfaction • Contribute suggestions for improvement

🎯 Requirements

• Excellent customer service, including in challenging situations • Clear, friendly, and solution-oriented communication, both in writing and by phone • Ability to remain calm under pressure and a strong sense of prioritization • Familiarity with common project management tools, including capacity planning, categorization, and follow-up activities • Fluent German and English, both written and spoken, with business-level proficiency • Eagerness to learn and ability to quickly become familiar with new tools and processes • Experience in incident, customer, or escalation management • Familiarity with Jira, Microsoft Office, and VoIP telephony • Initial technical experience with IT forensics or Incident Response is desirable • Willingness and ability to support basic activities over time, such as data backups or simple email analysis

🏖️ Benefits

• Transparent company culture with openness, opportunities for feedback, and flat hierarchies • Diverse and committed team with a strong sense of collaboration • Flexible working models: work in the heart of Berlin or remotely • Professional and personal development opportunities • Edenred card • Mobility budget for the Berlin location • Team events