Customer Specialist

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Customer Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 12%

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Pet Circle

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

💰 $50.1M Series D - Pet Circle on 2023-07

Food & Beverage • Healthcare • Logistics

Pet Circle is an Australian online pet supplies retailer that sells a wide range of products for dogs, cats and other pets, including food (fresh, frozen, dry, wet, and veterinary diets), treats, toys, grooming supplies, accessories, and prescription pharmacy items. The company offers services such as Auto Delivery, price-beat guarantees, vet advice content, pet profiles for tailored recommendations, and pet insurance, focusing on convenience and pet health for consumers shopping online.

📋 Description

• Deliver best-in-class customer service in a high-volume and complex contact centre environment • Provide predominantly phone-based support with some live chat and email response • Handle customer requests including delivery enquiries and product recommendations • Resolve customer queries efficiently and effectively while building customer loyalty and advocacy • Build genuine relationships with pet parents and establish trust • Own customer problems through to resolution and find the best outcome for the customer and Pet Circle • Apply root cause analysis to recurring issues and share insights to address problems at their source • Identify and suggest improvements across processes, tools, and knowledge • Personalise interactions for each customer and their pet • Deliver team and individual KPIs, including productivity, CSat, NPS, Customer Lifetime Value, and Retention Rates • Receive and apply feedback and coaching • Contribute positively to the customer-oriented, pet-loving team

🎯 Requirements

• Minimum 2 years’ professional experience in a fast paced, results driven environment where you were managing internal or external customer requests • Fast learner and experience working with online systems and web technologies • CRM, ticketing systems, and order management software ideal • Preference is someone that is Sydney-based • Good home office set-up, including desk, laptop and second screen, headphones/headset, phone, and fast and reliable internet connection • Antivirus and malware software installed on your device • Availability for a full-time, permanent role of 38 hours per week, Monday–Friday • Availability to work a rotational roster between 6:45am and 7:30pm

🏖️ Benefits

• Heaps of development opportunities - lunch & learns, secondments & unlimited learning courses via Go1 • Flexible working environment • Up to 50% employee discount • Product sample giveaways • Pawrental leave

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