Junior Onboarding Customer Success Manager

🔥 0 minutes ago

🇩🇪 Germany – Remote

💵 €40k - €56k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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🗣️🇩🇪 German Required

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Logo of Pflegia

Pflegia

51 - 200 employees

Founded 2018

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Pflegia is a job platform dedicated to the healthcare and medical sectors, helping users discover the best job offers in nursing and medical fields across Germany and Austria. It offers an easy, transparent, and anonymous service for job seekers to find their dream roles by matching their personal preferences with job opportunities offered by over 7,500 employers. Pflegia also provides career advisory services and a referral program, ensuring a comprehensive and user-friendly experience for healthcare professionals such as nurses and caregivers.

📋 Description

• Guide healthcare professionals as they begin their careers on the career platform • Support healthcare professionals through their first steps and the onboarding process • Gather the healthcare professionals’ needs and requirements • Assist with platform use and ensure profiles are complete and suitable • Answer questions about the career platform, application process, and next steps • Ensure that all important information and documents are complete and available • Communicate proactively with healthcare professionals on a regular basis • Document relevant information and keep profiles and data up to date • Contribute to improving onboarding processes

🎯 Requirements

• Excellent communication skills and empathy • Strong customer focus • Excellent organizational skills and a structured approach to work • Initiative and a solution-oriented mindset • Digital proficiency • Confident working with CRM systems, Slack, and Zoom • Ability to work effectively in a team • Willingness to learn • No prior professional experience in this field required • German proficiency at C2 level, demonstrated through a CV or relevant certificates • Willingness to negotiate with decision-makers on the customer and candidate sides

🏖️ Benefits

• Permanent employment contract • Six-month probationary period • 40 hours per week • 27 days of annual leave • Fully remote work after a two-week onboarding period • Uncapped commission in addition to the base salary • Structured onboarding and personal support from experienced colleagues • Unlimited development and career opportunities • Laptop, monitor, and headset • Slack, Zoom, and a customized CRM system • Regular team and networking events • Complimentary refreshments: coffee, drinks, snacks, and fruit • Personalized snack orders through the weekly REWE order • Pizza and beer on Fridays • Pet-friendly office • State-of-the-art office in Berlin

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