Service Engineer

🕒 July 23

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Provide technical phone support to end-users and administrators of Philips’ IntelliSpace Cardiovascular Software • Troubleshoot application, Windows operating system, hardware, network, TCP/IP, and connectivity issues • Diagnose networking problems within customer environments • Own and drive resolution of critical customer incidents, system downtimes, and escalations • Document troubleshooting activities and corrective actions accurately • Collaborate with cross-functional support teams and engineering resources • Provide timely escalations and seamless handoffs for high-priority customer issues • Follow established support procedures and work instructions • Use independent judgment to solve complex technical challenges with minimal supervision

🎯 Requirements

• Experience providing technical support for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity • Troubleshooting Windows operating systems, hardware, TCP/IP networking, remote system connectivity, and technical issues in customer environments • Experience supporting Cardiology or Radiology PACS solutions is required • Experience with Philips IntelliSpace Cardiovascular is highly preferred • Bachelor's degree or equivalent combination of education and relevant technical support experience • Strong customer service and documentation skills • Ability to work independently and manage critical escalations • Effective communication with technical and non-technical stakeholders • Experience supporting enterprise healthcare informatics platforms, clinical imaging workflows, or mission-critical healthcare applications is a bonus