Learning Solution Support Assistant

Job not on LinkedIn

🔥 7 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Phillips Consulting Limited

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🤝 B2B

B2B • Consulting • Technology

Phillips Consulting Limited is a dynamic business consulting firm that offers a unique approach to advisory services tailored for both international corporations and startups. With over 30 years of experience, the company specializes in business strategy, people transformation, technology services, and learning program management, ensuring that businesses can react swiftly to market demands. Phillips Consulting is committed to leveraging digital technologies and global partnerships to foster organizational change and enhance human resource capabilities, with a strong belief in the potential of Africa's future.

📋 Description

• Provide technical support for learning platforms, digital tools, and related systems to ensure smooth operation and accessibility for users. • Assist in maintaining network connectivity and resolving basic networking issues affecting learning systems and digital platforms. • Support the administration and maintenance of Microsoft Windows servers and assist with routine server monitoring and troubleshooting activities. • Assist with database management activities including database creation, running queries, system backups, and maintaining database integrity using MSSQL. • Provide technical assistance to internal users, addressing system-related concerns and ensuring issues are resolved promptly. • Monitor system performance and assist in identifying potential technical issues to ensure minimal disruption to learning operations. • Work with internal teams and external vendors where necessary to support the implementation and maintenance of learning technology solutions.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field. • Relevant experience in IT support, systems administration, or learning technology support will be an advantage. • Good knowledge of computer operating systems. • Good knowledge and hands-on experience in computer networking and network technologies. • Good knowledge of Microsoft Windows servers (knowledge of other server technologies will be an added advantage). • Working knowledge of databases such as Microsoft SQL Server, including database creation, query execution, management, and backup processes. • Knowledge of programming languages will be an added advantage. • Strong verbal and written communication skills. • Strong analytical and decision-making abilities • **Key Competencies** • Problem Solving: ability to diagnose technical issues and provide practical solutions in a timely manner. • Attention to Detail: ensures system configurations, database processes, and technical tasks are carried out accurately. • Communication: ability to clearly explain technical issues and solutions to both technical and non-technical users. • Collaboration: works effectively with team members and stakeholders to maintain reliable system operations. • Adaptability: ability to work in a dynamic environment and respond to evolving technology and support needs.