Lead Client Care Specialist

Job not on LinkedIn

🔥 14 hours ago

🇿🇦 South Africa – Remote

💵 $1.1k / month

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PJI Law, PLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

🤝 Non-profit

🛡️ Insurance

Legal • Non-profit • Insurance

PJI Law, PLC is a law practice established in Northern Virginia that specializes in providing personalized and high-quality legal services. With a focus on probate and estate administration, estate planning, wills and trusts, business law, and civil litigation, PJI Law, PLC is dedicated to guiding clients through their legal issues while recognizing the personal nature of the problems they face. Whether addressing concerns about family and assets, navigating disputes, or assisting business owners with legal matters, PJI Law, PLC aims to support clients during challenging times.

📋 Description

• Lead, train, and coach a fully remote team of Client Care Specialists • Conduct 1:1s, team meetings, and performance reviews • Manage live phone coverage by scheduling breaks, lunches, and absences • Ensure call coverage between 8:00 AM and 6:00 PM ET • Monitor team performance daily and address gaps in real time • Assign specialty areas and hold team members accountable for results • Audit call recordings and data entry daily for quality and compliance • Answer calls alongside the team and model call quality and speed of answer • Partner with the Intake Manager on hiring, onboarding, and team development • Maximize outbound calls, 5-star reviews, and client referrals

🎯 Requirements

• Experience leading, supervising, or coaching a customer service or call center team • Fluent in spoken and written U.S. English • Outstanding communication skills and excellent phone etiquette • Exceptional grammar, spelling, and attention to detail • Ability to learn new technology quickly • Computer with Windows 11 or newer • Minimum 16 GB RAM • 500 GB SSD or larger • Intel Core i5 10th Generation processor or equivalent minimum • External mouse • Webcam • Quality headset with microphone • UPS or inverter for uninterrupted power • Fiber or equivalent internet connection with minimum 100 Mbps • Uncapped internet service • Ethernet connection; Wi-Fi is not acceptable • Full-time availability during U.S. Eastern Time business hours, Monday–Friday

🏖️ Benefits

• $1,050 USD monthly salary • Uncapped bonus opportunities • 8 Paid Holidays • Paid Time Off (PTO) • Comprehensive training • Ongoing leadership development • Career growth opportunities • Supportive international team • Fully remote work • Fun team events • Team-oriented culture and positive work environment