Customer Success Manager, D&I

🔥 0 minutes ago

🇰🇷 South Korea – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 30 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Planet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🚀 Aerospace

🌾 Agriculture

🏛️ Government

Aerospace • Agriculture • Government

Planet is a leading provider of daily satellite imagery and multidimensional Earth insights, revolutionizing the Earth observation industry by delivering high-frequency, high-resolution data. Their insights platform allows organizations to harness data to monitor geographically dispersed locations, understand historical changes, and derive actionable insights. With applications in agriculture, energy, infrastructure, government, and more, Planet helps clients make informed decisions in a rapidly changing world.

📋 Description

• Manage and expand strategic relationships with military and governmental agencies across South Korea • Serve as a trusted advisor and primary customer contact throughout the customer lifecycle • Drive customer adoption, retention, and measurable mission impact through Planet's satellite imagery and geospatial intelligence solutions • Understand customer intelligence requirements, operational priorities, and existing geospatial workflows • Help integrate Planet's data and solutions into defense, intelligence, and government operations • Navigate South Korean military and government structures, identifying decision-makers across ministries and agencies • Facilitate interagency collaboration to drive broader platform adoption • Support renewals and identify expansion opportunities throughout the contract lifecycle • Develop and execute customer success plans with measurable outcomes, success metrics, and KPIs • Represent customer needs internally and partner with Sales, Product, Engineering, and other teams • Communicate regional requirements, surface customer insights, and influence product development and go-to-market strategies

🎯 Requirements

• 4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies • Active armed forces reserve member or military veteran with experience in a relevant intelligence role, ideally supporting defense, military intelligence, or national security missions • Demonstrated operational experience utilizing satellite imagery, remote sensing, or geospatial intelligence data to support intelligence analysis, operational planning, or mission execution • Bachelor's degree in a relevant field • Ability to build relationships across government ministries and agencies while engaging effectively with senior officials and technical end-users • Exceptional negotiation, communication, and presentation skills • Ability to translate complex technical capabilities and intelligence requirements into strategic mission outcomes • Ability to work independently in a remote environment while maintaining strong engagement with a global team • Excellent verbal and written communication skills in Korean • Professional working proficiency in English • Willingness to travel as needed • Familiarity with geospatial platforms and analytical tools such as ArcGIS, QGIS, or Google Earth Engine

🏖️ Benefits

• Paid time off including vacation, holidays and company-wide days off • Employee Wellness Program • Home Office Reimbursement • Monthly Phone and Internet Reimbursement • Tuition Reimbursement and access to LinkedIn Learning • Equity • Volunteering Paid Time Off • Commission eligibility

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume