Technical Support Engineer

🕒 July 22

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Playson

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🎮 Gaming

Gaming

Playson is a leading supplier of online slot games, providing digital entertainment to various jurisdictions worldwide. They are licensed and regulated in numerous countries, including the UK, Italy, and Sweden. Playson offers a wide range of popular slot games like 'Buffalo Power: Hold and Win' and 'Legend of Cleopatra Megaways™', along with promotional tools designed to increase player engagement. Their commitment to compliance and socially responsible gambling is evident through their certifications and licenses. Additionally, Playson strives to enhance player experiences with innovative promotional tools such as Reel of Fortune and Free Spins, aiming to attract new players and boost retention.

📋 Description

• Provide full customer support service for current partners' integrations • Understand and analyse issues and find appropriate solutions • Perform integration protocol testing • Provide second-level customer support • Deliver excellent customer service across five shifts per week • Work night shifts only

🎯 Requirements

• Ready for only night shifts • Familiarity with monitoring tools such as Elastic, Dynatrace, and Grafana • Proactive, client-focused attitude and strong work ethic • Strong problem-solving and troubleshooting skills • Effective written and verbal communication skills • At least Upper-Intermediate English • Eagerness to learn quickly and grow technically • Working knowledge of XML and JSON • Basic experience with Git and version control workflows • Understanding of API protocols such as REST • Awareness of the software development lifecycle (SDLC) • Familiarity with the iGaming industry would be beneficial • Hands-on software development experience with Java, C#, Node.js, or TypeScript would be beneficial • Experience with AWS, Azure, or GCP and Kubernetes would be beneficial • Experience using Jira and the Atlassian stack would be beneficial • Basic understanding of QA processes and test environments would be beneficial • Previous experience in a technical support, DevOps, or site reliability role would be beneficial • Practical experience with monitoring systems would be beneficial • Exposure to Scrum or Kanban and basic project management skills would be beneficial

🏖️ Benefits

• Competitive salary in EUR, subject to annual performance reviews • Transparent and systematic quarterly bonus system • Flexible work schedule • Remote work option • Comprehensive medical insurance for you and a significant other • Financial support during special life events • Unlimited paid vacation leave • Unlimited paid sick leave • Reimbursement for professional courses

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