Payments & Fraud Operations Specialist

🕒 July 31

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 24%

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Pliant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $40M Series B - Pliant on 2025-04

Fintech • SaaS • B2B

Pliant is a credit card platform that enables businesses, banks, and fintechs to issue and manage credit cards, automate payments, and optimize spend and accounting workflows. Pliant offers Payment Apps, a Pro API for card issuance and automation, Cards-as-a-Service (CaaS) and Banking-as-a-Service (BaaS) to embed or white-label card programs, plus global accounts, FX and transfers, credit & financing, and compliance and enablement services. It serves corporations, e-commerce, resellers, SaaS companies, travel and marketing agencies, and banks with features like real-time monitoring, spend controls, receipt management, integrations with accounting and expense systems, single-use virtual cards, and API-driven automation. Pliant holds e-money licensing in the EU, issues cards in the UK, is PCI DSS and ISO/IEC 27001 certified, and focuses on B2B payment optimization and embedded finance solutions.

📋 Description

• Act as the primary front-line contact for urgent out-of-hours customer inquiries via phone, email, or ticketing systems. • Monitor payment processing, authorisations, and declines to ensure smooth operation outside core hours. • Conduct real-time transaction monitoring to detect suspicious or fraudulent activity. • Triage and prioritise incidents across payments and fraud domains in line with established processes. • Identify recurring issues and contribute to process improvements and automation.

🎯 Requirements

• 3-4+ years in payments operations, fraud operations, or fintech operations • Experience with transaction monitoring, incident handling, or payment investigations • Familiarity with card payments, payment processors, or financial systems • Strong analytical and problem-solving skills • Comfortable working independently during non-core hours • Experience with monitoring tools, ticketing systems, or fraud detection platforms i.e. Thredd, FraudAdvantage, Jira, Slack, Visa/MC Connect • Data analysis skills (e.g. Excel; SQL is a plus)

🏖️ Benefits

• Attractive remuneration and benefits package • Flexibility and possibility to work remotely • Pliant Card with monthly credit to explore the product and enjoy food with colleagues

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