Client Experience Consultant, Czech

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🕒 March 31

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Plugged.HR

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Plugged. HR is a company focused on enhancing the recruitment process through the use of cookies and tracking technologies. They aim to improve the browsing experience for users on their website by offering personalized content and targeted advertisements, while also analyzing website traffic. The services provided are geared towards both candidates and employers, facilitating job applications and recruitment processes.

📋 Description

• Respond promptly to customer inquiries via (emails, chat, and telephone) depending on project. • Handle complaints, and provide appropriate solutions. • Direct unresolved requests and issues to internal departments and follow up to ensure resolution. • Record inquiries, comments, and complaints. • Enhance customer experience through feedback you give to Product teams. • Make outbound calls to help customers or ensure resolution when necessary. • Handle daily internal back-office tasks.

🎯 Requirements

• Fluent to native level of Czech. • Advanced to fluent level of English. • Interest in Client Experience Services, Customer Support, Technical Support, or Call Center. • Strong communication and listening skills. • Creative decision-making skills and proven ability to work independently. • Positive mindset and business acumen. • Motivation to relocate and grow your career fast. • Experience in telephone customer support (preferred but not a must).

🏖️ Benefits

• Competitive local market remuneration. • Performance-based bonus. • Relocation package (flight ticket, taxi from airport, hotel accommodations upon arrival 4 weeks). • Support in finding accommodation in your desired destination. • Professional training to get you started with confidence. • Career growth/promotion opportunities. • Option to choose the location of your work (Greece or Islands). • Option to choose work from home, fully remotely from Greece, or on site. • More specific benefits to be disclosed (depending on the project/brand).