Network Customer Support Engineer

Job not on LinkedIn

🔥 3 minutes ago

🌐 Switzerland, France, +1 more countries – Remote

🇨🇭 Switzerland – Remote 🇫🇷 France – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Point One Navigation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🚘 Automotive

🏗️ Construction

📦 Logistics

Automotive • Construction • Logistics

Point One Navigation is a leading provider of centimeter-level precision positioning platforms designed for high-demand applications such as robotics, autonomy, survey and construction, and precision agriculture. The company offers comprehensive solutions through its Polaris RTK, GraphQL API, and Atlas INS products, enabling real-time truth-level positioning by integrating GNSS, IMU, and other sensor inputs. Point One Navigation boasts a robust global RTK network with over 1,900 base stations and a focus on high reliability and easy integration for scalable autonomous systems.

📋 Description

• Own the customer experience of Point One’s correction network • Work with Network Operations to understand incidents affecting customers • Identify emerging issues and collaborate with Engineering and Manufacturing on resolution • Use and contribute to metrics and dashboards for targeted customer issue resolution • Liaise between Engineering, Network Operations, FAE, and FDE teams • Personally manage high-impact or technically complex support cases • Partner with FAEs, Product, and Engineering to diagnose issues and close the loop with customers • Provide clear, confident customer communication during investigations and incidents • Design and implement scalable network operations and customer support systems • Define support ticket taxonomy, operational metrics, procedures, escalation paths, and ownership models • Develop automation and tooling to reduce manual work and improve operational efficiency • Identify patterns across support tickets, network events, and operational data • Translate operational signals into actionable Product and Engineering insights • Create reporting on network reliability, operational trends, and customer friction • Define customer experience and operational impact metrics • Establish structured customer feedback mechanisms • Train and mentor support engineers on troubleshooting, operational awareness, and customer communication • Raise operational and support standards as the team grows

🎯 Requirements

• Fluency in two European languages in addition to English • Experience in a player-coach technical operations or support role owning hands-on troubleshooting and operational systems • Strong technical background in GPS/GNSS, precise localization, geospatial infrastructure, robotics, autonomy, embedded systems, or positioning technologies • Experience operating or supporting distributed infrastructure or network-based systems • Demonstrated ability to build or significantly improve monitoring, alerting, and operational processes • Proven experience troubleshooting complex technical systems and working directly with customers • Experience conducting incident response and root cause analysis • Ability to define metrics, processes, and documentation without over-engineering • Comfort working cross-functionally with Engineering, Product, and Go-To-Market teams • Bias toward ownership, operational excellence, and continuous improvement

🏖️ Benefits

• High level of autonomy • Ability to make a real impact • Opportunities for advancement and growth • Professional and personal growth opportunities • Promotion-from-within culture