Client Success Specialist

🕒 April 28

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Popmenu

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 $65M Series C on 2021-06

eCommerce • SaaS • B2B

Popmenu is a comprehensive digital platform designed specifically to assist restaurants in maximizing their marketing and sales efforts. The company offers an array of services and solutions, including interactive menus, online ordering, website design, and restaurant marketing. With tools like AI-driven marketing, phone answering, and the Popmenu Pro app, Popmenu provides independent and full-service restaurants, as well as quick-service restaurants and food trucks, the capabilities to enhance guest experiences, increase online presence, and streamline operations. Popmenu also provides integration with POS systems and ROI tracking to optimize revenue. Recognized for its exceptional customer service, Popmenu helps restaurants grow with minimal effort by automating marketing tasks and personalizing guest interactions, ensuring outstanding results for its clients.

📋 Description

• Client Outreach and Cold Calling • Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients). • Position feature usage and upgrades in the context of the client’s business goals. • Spark curiosity and drive action — help clients “see what they’re missing.” • Drive Value and Adoption • Explain the benefits of core and add-on features in plain language that resonates with restaurant operators. • Track adoption milestones and follow up to celebrate wins or remove blockers. • Support small business owners in taking ownership of their success with Popmenu. • Support and Triage • Answer basic account questions related to billing, login, permissions, or feature functionality. • Flag technical issues or complex concerns to the appropriate internal team. • Document interactions and outcomes in CRM tools with attention to detail. • Internal Collaboration • Partner with onboarding, support, and success teams to ensure a seamless client journey. • Share insights and trends that inform product, marketing, and retention efforts.

🎯 Requirements

• 1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment. • Comfortable on the phone and energized by helping people take action. • Ability to communicate value clearly and persuasively. • A service mindset with curiosity to dig into client goals and challenges. • Familiarity with restaurant operations is a plus. • Experience with tools like Salesforce or Gainsight is a bonus.