Contractor Relations Representative

🔥 1 minute ago

🇮🇳 India – Remote

💵 ₹337.5k - ₹472.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Complete assigned daily tasks as distributed by managers • Build B2B relationships with technicians/trade partners across covered areas • Maintain daily metrics as set by the manager • Source work orders to technicians/trade partners within the network • Follow up with clients to ensure quality customer service by providing technician/trade partner information • Follow up with technicians/trade partners to confirm scheduled appointments • Outsource contractors when needed, with at least 15 attempts for each claim • Correctly label claim disposition to ensure reporting accuracy for management • Maintain a strong working knowledge of CRM systems operations and functions • Notify the direct manager of broken relationships or broken standards from contractors/trade partners

🎯 Requirements

• 2+ years working in customer-facing roles required • Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred • Outstanding written and verbal English communication skills; samples may be requested • Ability to deliver a world-class customer experience while balancing the needs of the business • Proficiency with Excel spreadsheet data entry • Ability to deal with escalated situations • Proven experience working with US based business teams • Excellent written and communication skills in English language • Full and ongoing overlap with Porch’s U.S. EST business hours (7:30 PM IST – 3:30 AM IST) • A quiet space to work • Internet connection of at least 30 Mbps download and 10 Mbps upload • Android version 7.0+ or iOS 13.0+ mobile device • Mobile device protected with automatic screen lock requiring a passcode, Face ID, or fingerprint to unlock

🏖️ Benefits

• Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity Leaves • Weekly wellness events • Night Shift Allowance in line with company policy