Senior IT Helpdesk Technician

🕒 August 31

🇮🇳 India – Remote

💵 ₹1.1M - ₹1.5M / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Lead analysis, troubleshooting, and resolution of complex end-user and technology issues • Provide advanced technical support via telephone, chat, email, in-person, and remote tools • Mentor junior technicians and drive process improvements • Oversee equipment setup, configuration, deployment, and compliance with IT standards • Monitor and manage work orders, troubleshoot tickets, and meet SLAs • Maintain helpdesk systems, ticket updates, status tracking, and support data collection • Lead laptop and desktop re-imaging for redeployments • Install and configure Windows, MacOS, and enterprise software applications • Develop and maintain IT knowledge bases, technical documentation, procedures, and training materials • Troubleshoot operating systems, software, peripheral devices, and network connectivity • Manage user account creation, access permissions, and secure decommissioning • Design and implement scripting and automation solutions • Enforce security standards and oversee endpoint patch management • Ensure compliance with SOX, PCI, and other regulatory frameworks • Collaborate with cross-functional teams on complex IT issues and strategic initiatives • Lead system upgrades, process improvements, and technology deployments • Monitor emerging technologies and recommend solutions • Perform other assigned IT duties and projects

🎯 Requirements

• Bachelor's degree in an IT-related field or 6+ years of progressive experience in corporate IT support roles • Exceptional verbal and written communication skills in English • Expert-level knowledge of Microsoft Windows and MacOS operating systems • Advanced troubleshooting capabilities • Superior organizational and prioritization skills • Strong leadership and interpersonal skills • Ability to manage multiple concurrent projects and adapt to rapidly changing priorities • 6+ years of relevant corporate IT support experience • In-depth knowledge of SOX, PCI, and other regulatory compliance frameworks • Advanced understanding of IP addressing, DHCP, DNS, and routing • Proficiency in PowerShell, Bash, or Python scripting and automation • Relevant IT certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified Professional highly desirable • Experience leading IT helpdesk teams or mentoring junior technicians preferred • Familiarity with ITIL frameworks preferred • Advanced knowledge of Fresh Service, NinjaOne, Okta, or other IT management platforms preferred • Proven ability to manage large-scale IT deployments or system migrations preferred • Proven experience working with US-based business teams • Ability to work within core US business hours with Eastern Standard Time overlap • Ability to work 8 hours excluding breaks, including 4 core US hours overlap from 7:30pm–11:30pm IST and 4 flexible hours • Quiet, dedicated workspace and reliable internet connection with minimum speed of 50 Mbps

🏖️ Benefits

• Comprehensive coverage for health, life, and financial wellbeing • Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity leaves • Weekly wellness events