IT Helpdesk Technician

🔥 0 minutes ago

🇮🇳 India – Remote

💵 ₹693.8k - ₹971.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Set up and ship equipment for employee use • Monitor work orders and requests and troubleshoot tickets according to established timeframes • Maintain help desk requests, ticket updates and status, data entry, and data gathering for user support • Re-image laptops and desktops for redeployments • Install IT standards, operating systems, and standard software • Answer user inquiries regarding computer software or hardware operation • Document and maintain an IT knowledge base and asset and equipment inventory • Develop and maintain technical documentation and procedures, or train users in proper hardware and software use • Install, maintain, support, and troubleshoot operating systems, software applications, peripheral devices, and network connectivity • Resolve employee computer problems remotely via email, chat, telephone, or in person • Create, change, and delete user accounts • Support scripting and automation efforts • Maintain security standards and patch management across supported endpoints • Collaborate to resolve information technology issues • Perform other IT-related duties or assigned projects

🎯 Requirements

• Strong communication skills, both verbal and written (English) • Attention to detail, dependability, cooperation, integrity, and analytical skills • Bachelor's degree in an IT related field, or 3+ years of relevant on-the-job experience • Knowledge of MS Windows and Mac OS X operating systems • Excellent organizational and prioritization skills; able to assess prioritization by gauging business impact in consideration of competing priorities • Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple business functions • Ability to work on multiple concurrent projects and tasks and switch focus as necessary • Ability to adapt to rapidly changing priorities • 3+ years of relevant corporate IT support operations work experience; preferably in a high-growth, dynamic SaaS environment • Familiarity with regulatory compliance standards such as SOX, PCI, and other relevant frameworks • Familiarity with IP Addressing, DHCP, DNS, and basic routing • IT certifications are a plus • Candidates that have worked in IT for a United States based publicly owned company preferred • Excellent written and communication skills in the English language • Proven experience working with US based business teams • Ability to work within core US business hours / time zone expectations, with Eastern Standard Time (EST) overlap • A quiet, dedicated workspace and reliable internet connection with a minimum speed of 50 Mbps

🏖️ Benefits

• Comprehensive coverage for health, life, and financial wellbeing • Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity leaves • Weekly wellness events