Quality Assurance Evaluator

🔥 0 minutes ago

🇨🇴 Colombia – Remote

💵 $2.6M - $3.4M / month

⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 26 days.
• 54 open roles for a team of 52.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Conduct audits and evaluations of key insurance processes and interactions against established scorecards and quality standards • Score and document findings accurately and consistently, flagging errors, risks, and compliance concerns • Participate in calibration sessions with the QA Team Lead and fellow auditors to stay aligned on scoring interpretation • Deliver clear, constructive feedback on audit results to agents or process owners being evaluated • Identify recurring trends, error patterns, and improvement opportunities, and escalate them to the QA Team Lead • Maintain accurate, organized records of completed audits, scores, and supporting documentation • Stay current on process, product, and policy updates so evaluations reflect the latest standards • Share audit-based insights and real examples with Learning & Development to inform training content, without owning training design

🎯 Requirements

• Bachelor's degree, or equivalent experience, in Business, Insurance, or a related field (preferred) • At least 1 year of experience in quality assurance, auditing, or insurance operations (claims, underwriting, customer service, or policy administration) • Experience with U.S. insurance products, claims, or policy administration (preferred) • Familiarity with QMS platforms or AI-forward QA tools, such as automated scoring or speech/conversation analytics (preferred) • Comfort using AI tools in daily work to automate routine tasks and improve productivity (preferred) • Strong attention to detail and the ability to apply quality standards consistently • Excellent written and verbal English communication skills • Comfort giving and receiving feedback in a clear, constructive way • Proficiency in Excel, with comfort using QA or reporting dashboards • Ability to work independently and stay productive in a remote, distributed team environment • A quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload

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