Service Representative II

🔥 0 minutes ago

🇮🇳 India – Remote

💵 ₹600k - ₹800k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Assist customers and MSPs (Moving Service Providers) with order modifications • Handle follow-up with customers and MSPs in a timely manner • Handle follow-up confirmation texts, calls, and emails • Handle fee disputes and payment release requests • Handle refunds and tentative orders • Request and process COI requests as needed • Assist with quality assurance spot-checks on order handling, fee disputes, and refunds • Identify and flag recurring issues or process improvement opportunities to Service Operations leadership • Handle fulfillment issues such as same-day, next-day, and rejected orders • Coordinate replacement orders by confirming MSP availability, presenting new options to customers, and negotiating prices • Handle requests for help during jobs • Handle cancellation requests • Communicate Managed/Marketplace policies accurately and consistently • Display flexibility by supporting all groups within PMG

🎯 Requirements

• Ability to work during business hours and as required by business needs • Prior customer service experience, 2 years minimum • Minimum of 5 years of experience in U.S. customer service • Minimum of 2 years of experience in a Senior Agent, Team Lead, or Supervisory capacity within U.S. customer service, BPO, or home services/moving-industry environment OR 8 years of experience in U.S. customer service • Higher Secondary Certificate (10+2) or equivalent • Excellent written and verbal English language skills • Demonstrated track record of meeting or exceeding performance metrics in a front-line customer service role • Prior experience training, mentoring, or directly supporting other customer service representatives • Ability to access and act quickly on workflows so that every inquiry is addressed promptly • Ability to meet metrics for the given position • Strong time management skills and a committed work ethic • Excellent communication, sales, and customer service • Ability to grow and maintain beneficial B2B partnerships • Ability to work independently while maintaining creative thinking • Proficient computer skills using Microsoft Office, Internet Explorer, and GSuite, with the ability to learn new software solutions • Quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload • Full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST–7:00 AM IST) • Preferred: Bachelor's degree in Business Administration, Communications, Supply Chain/Logistics, Hospitality Management, or similar

🏖️ Benefits

• Sales incentives, subject to program guidelines and approvals • Medical insurance • Accident insurance • Retiral benefits • 12 company-paid holidays • 2 flexible holidays • Privilege/earned leave • Casual/sick leave • Paid maternity and paternity leaves • Weekly wellness events • Night Shift Allowance in line with company policy • Remote work arrangement

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